Shipping Policy
We aim to process and ship all orders as quickly as possible. Once your order has been shipped, you’ll receive a confirmation email with tracking details.
Delivery times vary depending on your location and shipping method. Please allow additional time during high-demand periods.
If any delays occur, we’ll notify you promptly to keep you informed every step of the way.
Bab Al Oud LLC is not responsible for delays caused by the carrier or customs clearance.
Returns Policy
Returns & Satisfaction Guarantee
Your satisfaction is our priority.
At Bab Al Oud, we stand behind every product we create. If you’re not completely satisfied with your purchase, we’re here to help.
Our Promise to You
- 30-Day Satisfaction Guarantee — Contact us within 30 days of delivery for a return or exchange.
- 100% Money-Back Guarantee — If your return is approved, you’ll receive a refund, exchange, or store credit.
- Easy Returns & Real Support — No automated replies. Personal support from real people who care about our clients.
- Personal Review — Every request is reviewed individually, and we work directly with our clients to find the best solution.
Opened or Used Products
Due to the nature of fragrance products, opened or used items are not eligible for a full refund.
However, if you are not satisfied after use, please contact us within 30 days of delivery. We review these cases individually and we offer:
• Store credit
• An exchange
• A partial refund, depending on the situation
Our goal is to be fair, reasonable, and supportive while maintaining product integrity and hygiene standards.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos. We’ll take care of it promptly.
We respond quickly and work with our clients to ensure a positive experience every time.
We believe in our fragrances, our craftsmanship, and the experience we deliver — and we want you to shop with complete confidence.
Bab Al Oud LLC reserves the right to limit returns, refunds, or exchanges in cases of excessive or repeated return activity.
