Refund policy

Return & Refund Policy

Returns & Satisfaction Guarantee

Your satisfaction is our priority.

At Bab Al Oud, we stand behind the quality and craftsmanship of every product we create. If you’re not completely satisfied with your purchase, we’re here to help and will work with you to find the best possible solution.

30-Day Satisfaction Guarantee

  • You may contact us within 30 days of delivery to request a return, exchange, or store credit.
  • Every request is reviewed individually, and we work directly with our clients to ensure a fair and supportive experience.

Opened or Used Products

Due to the nature of our products (including fragrances, body care, and personal care items), opened or used items are not eligible for a full refund.

However, if you are not satisfied after use, please reach out to us within 30 days of delivery. Depending on the situation, we may offer:

  • Store credit
  • An exchange
  • A partial refund

Our goal is to be reasonable, transparent, and customer-focused while maintaining product integrity and hygiene standards.

Unopened & Unused Products

  • Unopened and unused items may be eligible for a refund or exchange if approved.
  • Products must be returned in original condition and packaging.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:

  • Your order number
  • Clear photos of the issue

We’ll take care of it promptly and ensure you’re fully supported.

Refunds

  • Approved refunds are issued to the original payment method, store credit, or exchange—depending on your preference and eligibility.
  • Shipping costs are non-refundable unless the return is due to our error.

Real Support

You’ll always receive direct support from real people who genuinely care about your experience.

No automated responses. No unnecessary back-and-forth—just honest, human support.

Fair Use

To protect our customers and our business, Bab Al Oud LLC reserves the right to limit returns, refunds, or exchanges in cases of excessive or repeated return activity.

Contact Us

If you have any questions or concerns, please reach out to us directly.

We believe in our products, our process, and the experience we provide—and we want you to shop with complete confidence.